Cancellation Policy 

Overnight Pet Sitting:

A non-refundable deposit of 50% of the total booking cost is required to secure the reservation. This deposit will serve as a cancellation fee in case of cancellation. Any cancellations made the day of the start of the booking or later will be charged in full for the full invoice amount.

All other services:

Lobo Tails has a strict 24 hour cancellation policy. If any changes are made within that time it will result in a 50% charge to the card on file. Any day of cancellations will be charged in full.

Refunds are given as account credits to be used towards other pet care services.

Past due invoices will incur an additional $5.00 late fee each consecutive day the invoice is past due. 7 days of no/late payment will result in our working relationship being terminated.

Pet Requirements

Dogs and cats must be current on their Rabies vaccines and proof of vaccination is required to request services. If your veterinarian has advised against vaccination, a signed letter of medical exemption will be accepted in lieu of a Rabies vaccine certificate. All other vaccines are not required, but recommended based on your pet’s health and lifestyle. Please consult your veterinarian for vaccine advice.

Pets exhibiting signs of aggression may not be able to receive care due to the fearful and stressed state they may be in. Training and veterinary consults may be recommended before your pet can resume pet care services for everyone’s safety and wellbeing.

Please comply with your city’s Animal Laws and Licensing. For more information, visit Boulder Valley Humane Society’s webpage to learn your local requirements.

What is your service Area?

My primary service area covers central and north Boulder, bordered by 4th Street to the west, Table Mesa Drive/South Boulder Road to the south, Highway 287 to the east, and Niwot Road to the north. Clients outside this area are welcome — travel fees start at $15 per service.

How to Prepare for a House-Sitting Booking

To ensure your sitter can focus entirely on your pets and home, please complete the following steps before your departure:

• Accommodations: Provide freshly laundered bedsheets and bathroom towels.

• Kitchen Space: Clear a shelf in the refrigerator and pantry for the sitter’s groceries.

• Connectivity: Leave your Wi-Fi network name and password in a visible location.

• Home Security: Secure all windows, doors, and gates. Ensure smoke alarms and keyless entry systems have fresh batteries.

• Service Logistics: Cancel any regularly scheduled contractors (landscapers, cleaners, etc.) unless otherwise agreed upon with your sitter.

• Detailed Guide: For a comprehensive pet-parent checklist, check out this helpful guide from VEG.

How do I book overnight pet sitting correctly?

One "overnight" charge covers a 24-hour period. If you need coverage beyond that 24-hour window on your return date, please use the following guidelines:

Up to 6 additional hours: Book a Return Day Extension for your final day.

More than 6 additional hours: Please book an additional “overnight” (day coverage) charge.

Our Care Standards & Policies:

Supervision: Pets will not be left alone for more than 5 hours at a time.

Rates: For pricing, please visit our Services and Rates page. Note that add-on fees apply for weekends, holidays, and additional pets. Travel fees apply to those outside of the service area described above.

Puppy Rate: A separate rate applies to puppies under 18 months. This covers the extra care, direct supervision, frequent potty breaks, and accident cleanup required for younger dogs.

Payment: A non-refundable, non-transferable 50% deposit is required at the time of booking any overnight pet care services. The remaining balance must be paid before services begin. A form of payment must be on file and invoices will be auto paid when due. If you would like to use another payment such as cash or Venmo, please contact us to arrange before your invoice is auto-charged.

Early Returns: No refunds are issued for early returns. Because we reserve these dates exclusively for your pets, we are unlikely to find a replacement booking on short notice.

Key Access: Please leave 2 house keys in a secured lockbox on your property out of direct sunlight. We will retrieve one key upon arrival and return it to the lockbox at the end of the final visit.

Arrival/Departure: Please include a note with the date and time of your departure as well as your arrival at the time of booking. Your sitter will arrive and depart within a few hours of you. (Drop in appointments can be requested to meet at your departure and arrival times.)