Cancellation Policy 

Overnight Pet Sitting:

A non-refundable deposit of 50% of the total booking cost is required to secure the reservation. This deposit will serve as a cancellation fee in case of cancellation. Any cancellations made the day of the start of the booking or later will be charged in full for the full invoice amount.

All other services:

Lobo Tails has a strict 24 hour cancellation policy. If any changes are made within that time it will result in a 50% charge to the card on file. Any day of cancellations will be charged in full.

Pet Requirements

Dogs and cats must be current on their Rabies vaccines and proof of vaccination is required to request services. If your veterinarian has advised against vaccination, a signed letter of medical exemption will be accepted in lieu of a Rabies vaccine certificate. All other vaccines are not required, but recommended based on your pet’s health and lifestyle. Please consult your veterinarian for vaccine advice.

Pets exhibiting signs of aggression may not be able to receive care due to the fearful and stressed state they may be in. Training and veterinary consults may be recommended before your pet can resume pet care services for everyone’s safety and wellbeing.